Checkout options: You may choose to checkout as a guest or using a personal account. For details on account registration and usage, refer to our account terms and information.
Order confirmation: Upon placing your order, you may receive an order acknowledgment email immediately, followed by an order confirmation detailing your selected products. Please note that these emails do not signify acceptance of your order. We may request additional information or clarification regarding your order details. Should you need to modify or cancel your pending order, contact us promptly at 800-982-8133 (toll-free), client.services@graffusa.com, or via the "Contact Us" feature on our website. Please refer to "Order Acceptance" below for further information.
Order numbering: An order number will be assigned upon order acceptance, which will be communicated to you. Please provide this order number when contacting us regarding your order.
Order acceptance: Our acceptance of your order occurs when we notify you via email that your ordered products are ready for dispatch, thereby establishing a contractual agreement between you and us. An invoice will also be issued at this point, with payment collected via your provided payment method. All prices are listed in U.S. Dollars, and all payments must be made in this currency. By making a purchase, you agree to use the products and services solely for personal use.
Non-acceptance: If we are unable to accept your order, we will inform you via email and/or telephone using the contact details you provided. You will not be charged for the product in such cases. Reasons for non-acceptance may include product unavailability, unexpected events, resource constraints, ineligibility based on our order criteria, payment authorization issues, pricing or product description errors, inability to meet requested delivery deadlines, or other reasons.
Availability and restrictions: All items are subject to availability. If any item is unavailable, we will notify you of the expected availability date and may propose an alternative product or service. We reserve the right to limit the sale of our products and services to specific individuals, geographic regions, or jurisdictions, at our discretion on a case-by-case basis.
Personalization and customization: It is your responsibility to provide accurate information, such as measurements for customized products, and to ensure the accuracy of any engraving messages requested with your order. We reserve the right to reject any engraving containing vulgar, salacious, or otherwise inappropriate content, or to decline orders featuring such messages, at our discretion. Please note that customized and personalized products are final sale and are not eligible for return. These products may also have different turnaround and shipping commitments compared to standard items.
Gift messages: We reserve the right to decline gift messages that contain vulgar, salacious, or otherwise inappropriate content, or to reject orders including such messages, as determined at our discretion.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
At Arvani, we strive to ensure that the information provided on our website is accurate and up-to-date. However, there may be instances where typographical errors, inaccuracies, or omissions occur, particularly related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to rectify any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders without prior notice, including after an order has been submitted.
Important Notices:
Product Inquiries: For any questions about the appearance or characteristics of a product, please contact our Customer Services Team at 800-982-8133 or client.services@graffusa.com.
Images: The product images on our website are for illustrative purposes only and may not reflect the actual product. Key variances may include:
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Color: We strive to display colors accurately, but we cannot guarantee that your device’s display will accurately reflect the product’s colors. The actual product may vary slightly from the images.
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Size: Products on the website may appear larger or smaller than their actual size to showcase details or the entire item. Refer to the product measurements and dimensions for accurate size depiction.
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Carat Weight: The carat weight listed for each product is accurate to two decimal places. Images may depict products of similar, but not identical, carat weight.
Customized Products: Some rings can be customized to your preferred size, with sizing options available during the ordering process. Customization may require changes to the original specifications, which we will discuss with you before confirming your order.
Product Packaging: The packaging of the product may differ from what is shown in images on our website.
Accurate Measurements: If we are customizing a product based on your measurements, it is your responsibility to ensure these measurements are correct. Please refer to our size guide or contact our Customer Services Team for assistance at 800-982-8133 or client.services@graffusa.com.
Refund Policy: If a product does not match its description on our website or the packaging differs from what is shown, your remedy is outlined in our Refund Policy available at www.graff.com. All sales are final except as specified in the Refund Policy.
Website Updates: We reserve the right to modify website content at any time without obligation to update any information.
By using our website, you acknowledge and agree to these terms.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Arvani, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION You agree to indemnify, defend and hold harmless Arvani and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - FORCE MAJEURE
Arvani is not liable for any delays, damages, or failures caused by events beyond our reasonable control. This includes, but is not limited to, acts of God, natural events, pandemics, acts of terror, hurricanes, earthquakes, floods, other natural disasters, states of emergency, labor shortages, and piracy.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at gioronte@outlook.com.
Our contact information is posted below:
Arvani
gioronte@outlook.com
4611 S University Drive, Davie, Florida
+17325325691
